Support Center

I am having trouble installing the V4S Mobile into my Sandbox. Do I need to do anything special?

Last Updated: Jun 21, 2018 04:44AM PDT
To allow the V4S Mobile app to access data from your Salesforce organization, you need to "Authorize" V4S Mobile to access your data. By default, the Salesforce oAuth process authorizes apps to your production organization.  Please follow the process below to Authorize the V4S Mobile if it is installed in your Sandbox org
  • Click Setup (using the same Salesforce Id where you have downloaded theV4S Mobile)
  • In the quick find box, search for Manage Connect Apps
  • From Connected Apps list select "V4S Mobile oAuth"
  • Click on Edit Policies button
  • Replace “Start Url” with "https://dftly.com/dftly/sfdc/auth/vfs?isSandbox=true
  • Save the page
  • Reload the page and click on the V4S Mobile OAuth tile from the Menu tiles
  • oAuth is now processed in your Sandbox.
Note: oAuth will be active only for a very short period of time in the Sandbox. You will need to re-authorize V4S Mobile if you see an error message that says "Token has expired". You should click on V4S Mobile oAuth tile again to activate V4S Mobile. This happens only in the Sandbox, In Production your authorization Token will be valid for at least one year, or until you revoke it.

Important information: 
While processing oAuth in Sandbox, please log out of all other Sandbox ID on your system and log in only with the Saleforce Sandbox ID in which you have installed V4S Mobile and then process oAuth. Otherwise, we are not sure to which ID is the oAuth processed and you may have problems while using V4S Mobile application.

Also, please make sure that your Email Deliverability option is set to All Email. By default, the Sandbox Email Deliverability option is set to System Mail only.

You should also enable API's,  when you have installed the V4S Mobile application in your Sandbox org. Click here to know more about enabling  API's in your Sandbox.

You should enable Email to Salesforce, Click here for more information.

Contact Us

1b945cee4ea0304b0140bf8c7eea223e@dftly.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete