Support Center

I have added a Volunteer Recurrence Schedule for a specific volunteer. Why am I not able to see the volunteer's name when I click on the Job/Shift in V4S Kiosk?

Last Updated: Feb 18, 2018 11:44PM PST
If you've added a Volunteer Recurrence Schedule for a volunteer, but are not able to see the Volunteer's name on the specific Job/Shift, it means that  you have not filled all the required information under the Job Recurrence Schedule or under the Volunteer Recurrence Schedule.

Make sure you add all required information under Job Recurrence Schedule and Volunteer Recurrence Schedule. Only then Volunteers will be able to see their names when they click on Job/shifts to Check in.

Here are the fields that are on the Job Recurrence Schedule and Volunteer Recurrence Schedule. Make sure that the fields marked with the red asterisk are filled in to ensure that the volunteer's name shows up on the Job / Shift.

Job Recurrence Schedule
  • Add Job
  • Click on Job for which you would like to add Job Recurrence Schedule
  • Click on New Job Recurrence Schedule
  • Select Days of Week
  • Select Weekly Occurrence
  • Schedule Start Date & Time
  • Schedule End Date
  • Duration*
  • Desired Number of Volunteer*
  • Description (Optional)
  • Save it
Once you Save Job Recurrence Schedule, shifts get created for this particular Job
 
Adding New Volunteer Recurrence Schedule
  • Click on Job to add Volunteer Recurrence Schedule
  • Click on New Volunteer Recurrence Schedule button
  • Select Job Recurrence Schedule
  • Add Contact (Volunteer)
  • Schedule Start Date & Time
  • Schedule End Date
  • Mark Duration as "0" (As Shift Hours will get added to Duration, do not add hours here)*
  • Add Number of Volunteers
  • Select Volunteer Hours Status as "Confirmed"
  • Select Days of Week
  • Weekly occurrence
  • Comments (Optional)
  • Save it
Once you click on save, new Volunteer Hours get created.
 
Now you have successfully created Job Recurrence Schedule and Volunteer Recurrence Schedule. 
Volunteers will click on Job/shifts on device, the message will show as Volunteer has signed up for Job/Shift already. Now, Volunteer can Check in for Shifts directly. 
 
Note: If you have not added Job recurrence Schedule, Hours will get added to Jobs. And when you add Job Recurrence Schedule, Volunteer hours will get added to Shifts.

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