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Why do I see loading message and a logout button when I try to login to the V4S Kiosk application and does not proceed further?

Last Updated: Jul 19, 2019 06:07AM PDT
The upgraded V4S Kiosk application version 2.7- 155 and above has a limitation of 50 Jobs with 10000 volunteer hours. If the Jobs/Shifts and Volunteer Hours exceeds the limitation the login screen shows the message as loading with a Logout button and does not bring the data even after waiting on the same screen for a long time.

Please make sure that the Jobs are marked as Inactive after the Job is completed in the org. This is suggested because if the Job is not marked as Inactive then all the Jobs in your org is synced and shown on the V4S Kiosk and if there are more than 50 active Jobs on a given day, then the V4S Kiosk login takes more time to log in.

Mark the completed Jobs as "Inactive" by following the steps below
 
  • Log in to Salesforce as an Administrator
  • Go to Volunteer Jobs Tab
  • Go through the Jobs list and see the Jobs which are already completed
  • From Job details/edit screen, click the "Inactive" checkbox to mark the Job as inactive/completed (the jobs which are marked as inactive are not shown on the V4S Kiosk application)
  • Save it
More information to mark the Jobs with "Display on Website" is given below
  • A Volunteer Job marked with "Display on Website" are displayed on the V4S Kiosk and on the Web pages for your org
  • Log in to Salesforce as an Administrator
  • Go to Volunteer Jobs Tab
  • Go through the Jobs list and from Job edit screen mark the Job as "Display on Website" checkbox
  • Save it.

Now only the Jobs with the Status Active and Display on Website are shown/displayed on the V4S Kiosk application.

We have added the limitation of 50 Jobs per day is because we see that most of the orgs have lest than 50 Jobs per day. And by adding the correct filters for Jobs the login time consumed is reduced on the V4S Kiosk application.

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