Support Center

When I click a Clock-In/Out and Check-In/Out I see a message as Clocked-In/Out or Checked-In/Out, but the button does not change accordingly, how do I fix it?

Last Updated: Aug 29, 2019 06:29AM PDT
This is a known issue from Mobile Time Tracker version 3.1, B 104 

This issue is seen only for the TT users who do a Clock-In/Out and Check-In/Out from Everyone tab on a Kiosk User device
  • This happens only when the TT user goes to Everyone Tab on the Mobile Time Tracker application on the phone
  • Search for a particular TT user
  • Click the Clock-In/Out, Check-In/Out button
  • There is a message as the TT user has Clocked-In/Out or Checked-In/Out and the details are stored in Salesforce also, but the button does not change to accordingly
  • The Clock-In/Out or Check-In/Out button does not change only if the keypad is still shown/displayed on the phone screen. If the keypad is minimized once TT user Clocks-In/Out or Checks-In/Out, then the button changes to the current status for Clock-In/Out or Check-In/Out

Please make sure that TT user closes the keypad once they click the Clock-In/Out or Check-In/Out button.

We will fix this bug in a future release of Mobile Time Tracker application.

Contact Us

1b945cee4ea0304b0140bf8c7eea223e@dftly.desk-mail.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete